Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To start a return, contact us at livierrostore@outlook.com with your order number and, if the item arrived damaged or defective, a photo of the issue. There's no need to ship the item back to us — once your return request is approved, we'll process your refund directly.

You can always contact us for any return question at livierrostore@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized orders are not eligible for return. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get the item you want is to request a refund for the item you have, then place a new order.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To exercise this right, contact us at livierrostore@outlook.com with your order number.

Refunds
We'll notify you once we've reviewed your return request and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to post the refund.
If more than 15 business days have passed since we approved your return, contact us at livierrostore@outlook.com.